Crystal Monogram Cake Toppers

This page is dedicated to our monogram initial crystal cake topper, cake banding and table accessories customers. We receive a variety of questions on numerous occasions about our products and services, so it seemed to be a good idea to make it easier for our customers to get answers! If your question or concern does not fall into any of these categories, feel free to contact us and ask a customer care representative.

What is your wait time for cake toppers and accessories? TOP
Crystallized and or Pearled toppers ship in 25 business work days. Plain toppers and accessories ship in 15 business work days. Business days do not include Saturdays, Sundays or holidays. It is a labor intensive process and we want to make sure that we do each step just right so that we can produce a beautiful, high quality product. If you need your order in less time please see our RUSH SERVICE POLICY

Do you carry items in stock? TOP
We do not carry items in stock. All of our toppers and accessories are custom made to order.

I need my topper in less than 15 or 25 business work days, can you help? TOP
Please see our RUSH SERVICE POLICY

I placed a Rush Service order what does that mean? TOP
Orders are handled as a first come first served basis. Our lead time for production is 25 business work days for crystal toppers or 15 business work days for non-crystallized toppers or accessories. Placing a Rush Service order means that your event is sooner than what our production time allows, therefore your order has been placed as a priority on our list and has been moved to the top of all the other orders that were placed before yours. Rush Service orders ship within 7-14 business work days and must be approved before hand.

Are your toppers heavy? TOP
No, they are made out of light-weight acrylic which is lighter than metal and wood toppers. So there is no worries if the topper is going to sink into your cake.

What are your toppers made out of? TOP
We only use food grade1/8" acrylic. Acrylic is great because we can offer many more color choices for added depth to your custom topper.

What if I can't decide on what acrylic or crystal color to choose? TOP
This is the most frequently asked question
and our answer is simple, go with Silver Mirror and Crystal Clear (diamond like). It's
timeless, elegant, exquisite, photographs well, reflects
light and other colors near it beautifully for a
wonderful effect.

Can I have more than one crystal color? TOP
Yes. The cost is $7 extra dollars per color.

Do you do Custom orders? TOP
Absolutely! If you have a special shape, font or theme you are using throughout your event, we can recreate it. There may be a fee depending on what you request. Just contact us and we can go from there.

Can I choose a font that is not listed on your site that I saw somewhere else? TOP
The fonts we have listed are the most popular, however if
you like a different font contact us to arrange transfer of the font file and we can
do it for you at no additional cost.

Can I display my topper after my event? TOP
Yes! The cake pick is technically not removable, however you can score and snap it off with a plexi cutter knife you can find at any craft or hardware store.

I'm not sure what size topper i need? TOP
We work closely with our local bakeries and have found that the 5 inch cake topper is best suited for a 5-6 inch top tier. If your tier is smaller than 5-6 inches a 3-4 inch cake topper is recommended, if your top tier is 7-9 inches then a 6 inch cake topper is recommended. We highly suggest that you speak with your cake designer so you know exactly what to order.

How does the topper stand on the cake? TOP
There are stakes attached to the topper that stick into the cake.

Can I make changes after I place my order? TOP
Font and topper height changes are not possible once payment has been received since the cutting of your topper has begun. Crystal color changes may be made within 24 hours of placing your order. If you'd like to change your colors please contact us.

Can I see my topper before I order? TOP
You can view what your letter may look like by using our Font Previewer Tool. We can not create your custom piece for you to view before payment has been made.

Do you have a return or exchange policy? TOP
Since all toppers and accessories are custom made to order there are no returns, so please take care when ordering and consider all sales final. Please see our Policy page for more information.

What is your cancellation policy? TOP
Due to the nature of these items, once your order is placed and paid for production begins, therefore we cannot cancel or refund any portion of your payment. Please take care when ordering and consider all sales final.

What payment methods do you accept? TOP
We accept Visa, MasterCard and Discover. If you do not have a credit or debit card we accept Money Orders. Please note that if you pay with a Money Order processing and production time will be delayed 7-10 business days.

Do you accept deposits or partial payments? TOP
Due to the custom nature of these items, payment must be made in full before we can start production on your items. There are no exceptions.

Where are you located? TOP
We are in the United States. To keep our prices extremely affordable for our customers we are an internet only company, we may have a storefront in the future.

Do you ship to Canada or Internationally? TOP
Yes we ship Internationally. Please select Outside of USA for International shipping at checkout. For more information please visit this here

How will I know when my order has shipped? TOP
You will receive a shipment notification email. Please check your spam folder for your shipment notification email as they are sometimes automatically sent there. You can also view additional shipping questions here.

Why is my tracking number not updated? TOP
We ship USPS. Even though it is called Track and Confirm the "Tracking Number" you received is only a Delivery Confirmation number. That means USPS only has to scan your package upon delivery unlike FedEx or UPS which scans at every destination point. You can also view additional shipping questions here.

There is a problem or delay with my order, what do I do? TOP
For information regarding a problem you may have please click here.